Privacy Policy – Karwan-E-Al-Quresh

Effective Date: [30/11/2024]

Karwan e al Qurash Travel & Tour is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect the personal data of our customers in relation to our Umrah services, domestic tourism, and international tourism offerings. By using our services or visiting our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect different types of personal data to provide and improve our services, including:

Personal Identifiable Information (PII):

Full Name
Email Address
Phone Number
Postal Address

Booking and Travel Information:

Travel preferences (e.g., flight, hotel, transportation preferences)
Passport details (for international travel)
Travel dates and itinerary
Special requirements (e.g., dietary restrictions, mobility needs)

Payment Information:

Credit/debit card details or other payment information for booking and payment processing.

Health Information (if applicable):

Medical or health information related to your travel needs (e.g., any special medical requirements for Umrah).

Usage Data:

Information about how you interact with our website or mobile application (pages visited, clicks, device used, etc.).

Technical Data:

Your IP address, browser type, device information, and operating system.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

Processing and managing bookings for Umrah, domestic, and international travel services.
Communication: To send booking confirmations, updates, and customer support messages.
Customer support: To address inquiries, handle issues, and provide assistance related to your bookings.
Promotional purposes: To send you newsletters, special offers, and updates on new travel packages (You can opt out at any time).
Improvement of services: To enhance the quality and usability of our website and services based on your feedback and usage patterns.
Compliance with legal obligations: To meet any legal requirements or resolve disputes.

3. How We Share Your Information

We do not sell your personal data. However, we may share your information under the following circumstances:

Third-party service providers: We may share your data with trusted partners and service providers (e.g., airlines, hotels, transportation providers, visa services) to facilitate the booking and provision of travel services.
Legal compliance: We may disclose your personal information if required by law or legal processes (e.g., in response to a court order or government request).
Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

5. Security of Your Information

We employ a range of security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including:

Encryption of sensitive data during transmission (e.g., credit card details).
Secure servers and firewalls to prevent unauthorized access.
Access controls limiting who can view and process your information.

While we take steps to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. As such, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and correction: You can request access to the personal data we hold about you and request corrections if any information is inaccurate or incomplete.
Deletion: You can request the deletion of your personal data in certain circumstances, such as when it is no longer needed for the purposes for which it was collected.
Opt-out of marketing communications: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link included in each email or by contacting us directly.
Data portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience, analyze usage patterns, and improve our services. Cookies are small text files placed on your device when you visit our website.

You can control cookies through your browser settings, but please note that disabling cookies may impact your experience on our website.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.

9. International Transfers of Data

If you are accessing our website or services from outside your country of residence, please be aware that your personal data may be transferred to and processed in countries where we operate. By using our services, you consent to this international transfer of your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your personal data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Karwan e al Qurash Travel & Tour
Email: karwanealquresh777@gmail.com
Phone: +923217169969